FAQS
How soon will my order ship?
8/30 Update:
ALL ORDERS CURRENTLY SHIP IN 7-12 BUSINESS DAYS 📦 This does not include weekends, Holidays or shippers timeframe. While we're packing everything up to move and attending the international Gem Show this month, processing time will be a little slower. We appreciate your patience 🙏
New turn around time is 5-10 business days (this does not include weekends, Holidays or shipper’s timeframe). I'm juggling a new baby + work as a one person team so please be patient.
Order processing time is 5-10 business days before shipping. Holidays and bad weather (snow storms) can cause delays and I will do my best to announce this on the website banner or social media. ♡
Do you ship Internationally?
Do you accept returns and exchanges?
At this time, all sales are final and orders cannot be cancelled. That being said, we want our customers to be happy and will generally accept exchanges for US orders as long as you contact us within 3 days of delivery and send back the item(s) within 10 days of delivery. This does NOT apply to Instagram sale claims, only website inventory. Instagram claims are final - see rules on Instagram. Buyer is responsible for return shipping costs and return items must be properly packed and received in the original condition. Buyer is responsible for any damage or loss in value. Exchange will be issued once return items are received in their original condition. Exchange amount will be for the value of the crystals only. Please email Contact@BloomCrystals.com or reply to your Order Confirmation email to initiate an exchange. At this time we cannot accept returns. Exchanges will be provided with store credit. No refunds, all purchases are final. Restocking fee may apply on larger orders. This applies to shop orders only. Instagram Sale purchases are shown in full view and not eligible for exchange.
My package says it's delivered but I didn't get it. It may be lost or stolen?
We are not responsible for any lost, stolen or delayed packages. Once shippers have a package it is out of our hands.
Start with checking your order to make sure you entered the correct address and there is no missing information. Be sure to check with neighbors or nearby areas where the package may have been left and anyone in your household who may have picked it up for you. Next call your local post office directly with your tracking number. Some times packages get left on the truck or may be lost along the way. Your local post office will start an investigation to find your package. If they do not find it, we will help you file a claim.
My package is lost or damaged.
Effective 7/7/22 the third party insurance we have been purchasing for years to insure everyone's shipments has stopped insuring crystals. Also, UPS/USPS have made it MUCH HARDER to file claims.
Unless you purchase additional insurance directly from the shippers, the only insurance available for crystals now is the minimum $50-200 offered and pre determined by UPS/USPS (UPS and USPS Priority). Amount is decided by shippers, not us.
If you want extra insurance purchased for your package, please contact us before it ships and we can look into options for you to purchase extra insurance directly from the shippers.
They will require you to keep all packing materials until claim is processed and will ask you to bring it into your local location. Be prepared for this and take pictures of all packaging, box, labels, crystals, etc. They will NOT pay out claims on any purchases paid with payment plans.
If you do not do one or any of these we CAN NOT submit a claim. It is your responsibility to get these photos and follow these guidelines in order for us to be able to try to submit a claim. Submitting a claim does not guarantee the shippers will provide any reimbursement. Claims can take anywhere from 30 days to 90 days or more for shippers to approve or deny. Please be patient.
All other packages can not be insured and we can not make any guarantees once packages leaves our possesion. We use multiple layers of protection to attempt to get all crystals to their new homes safely but once the shippers have them, it is out of our control.
If you've confirmed your package is either lost, damaged or destroyed let us know and we'll attempt to help you open a claim through the shippers.
My package was undeliverable or returned to sender?
We are unable to make any changes to shipping addresses and all packages are shipped to the address entered at checkout, exactly how it is entered. If the address provided is incorrect and undeliverable by USPS/UPS, customers will be responsible for any additional postage fees or return fees that are incurred (UPS does charge fees for return to sender). A new shipping fee will be invoiced to the customer before we can re-ship the order with corrected shipping address. If you realize you've entered the wrong address at checkout and your order has not shipped yet, please contact us immediately and we will do what we can try to help you fix it before it ships.
Do you offer Payment plans?
Yes! Afterpay and PayPal Pay in 4 are now available to qualified customers. If you qualify, you will see these options at checkout and will be directed to complete your order through the third party option of your choice. ALL orders paid via these methods are FINAL. We can not offer refunds or exchanges for any reason on orders paid via Afterpay or PayPal Pay in 4. If there is any damage or related issue with your products when you receive them, please email us at contact@BloomCrystals.com and we will assist the best we can with an insurance claim or replacement.